Shipping policy
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● International Shipping Coming Soon
[Covid-19] When will I get my order?
Our fulfillment times [for all products] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Thank you for your patience, contact info@newenglandpuzzleworks.com with any questions.
Where will my order ship from?
Your order will ship from out of our warehouse in Massachusetts, USA.
Will I be charged customs for my order?
(International shipping coming soon, contact info@newenglandpuzzleworks.com to place international order.)
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Shipping Rates
$4.90 Economy UPS Shipping on orders under $50: 5-8 business days; $9.90 Standard UPS Shipping on orders under $50: 3-4 business days;
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@newenglandpuzzleworks.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.